Spedalon Vacuum Storage Bags – Lifetime Guarantee FAQ

What is covered under the Spedalon Lifetime Guarantee?

Our lifetime guarantee covers manufacturing defects in materials and workmanship under normal household use. This includes:

• Defective sealing mechanisms
• Premature tearing due to material flaws
• Valve malfunctions that prevent proper vacuum sealing

What is NOT covered under the guarantee?

The guarantee does not cover:

• Normal wear and tear from extended use
• Damage from improper use or storage
• Damage from sharp objects or excessive force
• Damage from exposure to extreme temperatures
• Cosmetic issues that don’t affect functionality

How do I request a guarantee claim?

To process your guarantee claim, we require:

1. Amazon Order ID from your original purchase
2. Description of the issue you’re experiencing
3. Photos showing the defect (if applicable)
4. Purchase date verification through our system

Important: Order Verification Requirements

We can only process guarantee claims for orders purchased directly from Spedalon through our official Amazon store.

• Orders must be verifiable in our Amazon Seller Central system
• We cannot process claims for products purchased from third-party sellers
• If your order cannot be located in our system, we may not be able to honor the guarantee claim

How long does the claim process take?

Once we verify your order in our system:

• Verification: 1-2 business days
• Approval: 2-3 business days after verification
• Refund processing: 3-5 business days through Amazon

Why do you need my Amazon Order ID?

Your Order ID allows us to:

• Verify your purchase was made directly from Spedalon
• Confirm the product details and purchase date
• Process your refund through the correct Amazon channel
• Maintain accurate records for quality control

What if I can’t find my Order ID?

You can locate your Amazon Order ID by:

1. Checking your Amazon order history
2. Looking for the order confirmation email from Amazon
3. Contacting Amazon customer service if you need assistance locating past orders

Contact Information

For guarantee claims, please use our automated support system which will verify your order and guide you through the process. For complex issues, our team will review your case manually.

Note: This guarantee policy applies to products with the lifetime guarantee marking. Please check your product packaging to confirm guarantee eligibility.